Refund policy

Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, uninstalled and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email us at max@3plus.construction. If your return is accepted we will send you instructions on how and where to send the package. Returns go to our warehouse:

3Plus Supplies
Shop 5, 11 Pinter Drive
Southport QLD 4215
Australia

Items sent back without requesting a return first will not be accepted.

Change of mind

If you simply change your mind, you can return an unused item in its original packaging within 30 days. Return postage is at your cost and we refund the price of the item.

Sale items

Discounted and sale items are returnable on the same terms as full-priced items.

Faulty, damaged or incorrect items

Check your order as soon as it arrives and contact us straight away if the item is faulty, damaged, or if you received the wrong product. We cover return postage and send you a replacement or a full refund, whichever you prefer.

Every 3Plus tap and accessory carries a 5-year warranty against manufacturing defects. If a fault shows up within that period, email us your order number with a photo or short video of the problem and we will sort it out.

Nothing here limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Exchanges

The quickest way to get a different finish or size is to return the item you have and place a new order once the return is accepted.

Refunds

We will let you know as soon as we receive and inspect your return, and whether the refund was approved. If approved, the refund goes back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.

If more than 15 business days have passed since your return was approved and you still have not seen the money, email us at max@3plus.construction.